This policy covers items purchased from Jewelry & Watch Repair Center and the repair services we provide. Because we work with fine watches, jewelry, and pre-owned timepieces, some items and services are handled differently — please read the sections below carefully. If anything’s unclear, reach out before you buy and we’ll walk you through it.
Returns
You may return most regularly priced items within 30 days of delivery. To be eligible, the item must be unused, undamaged, and in the same condition you received it, with all original packaging, tags, and documentation — including the box and papers for any watch. A receipt or proof of purchase is required for every return.
Non-returnable items
Because of the nature of what we sell and service, the following are final sale and cannot be returned:
- Custom, engraved, or personalized pieces
- Jewelry that has been sized, altered, or resized to your specifications
- Special orders and items sold as clearance or “as-is”
- Earrings and other items that can’t be returned for hygiene reasons
- Gift cards
Pre-owned watches
Every pre-owned watch is inspected and its condition described honestly before sale, and each piece is sold as described. Please review the condition notes and ask any questions before purchasing. If a pre-owned watch arrives materially different from how it was described at the time of sale, contact us within 30 days and we’ll make it right.
Repair warranty
We stand behind our craftsmanship with a full one-year warranty on the repair work we perform. If a repair we completed fails due to our workmanship within one year, bring it back and we’ll re-service it at no charge. This warranty covers the specific work we did — it does not cover new or unrelated issues, water damage, accidental damage, loss, or normal wear and tear. Diagnostic or estimate fees are applied toward the cost of your repair if you proceed with the work.
Refunds
Once your returned item is received and inspected, we’ll email you to confirm we’ve got it and let you know whether your refund is approved. Approved refunds are issued to your original method of payment within 5–7 business days of inspection. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Late or missing refunds
If you haven’t received an approved refund yet, first check with your bank or card company, since posting can take a few days. If you’ve done that and still don’t see it, contact us and we’ll help sort it out.
Sale items
Only regularly priced items are eligible for a refund. Sale and clearance items are final and cannot be refunded.
Exchanges
We replace items only if they’re defective or damaged at the time of sale. If you need an exchange, contact us before sending anything back and we’ll arrange it.
Shipping
We ship within the United States via UPS. Orders are processed with a 1–2 business day handling time, followed by 2–3 business day UPS delivery, so most orders arrive within roughly 3–5 business days of ordering. You’ll receive a UPS tracking number by email once your order ships. Orders are processed on business days (Monday–Friday), excluding holidays.
Return shipping
To start a return, contact us first and we’ll provide return instructions. Customers are responsible for return shipping costs, and original shipping charges are non-refundable. Because watches and jewelry are valuable, we require that returns be sent with a trackable, insured UPS service — we can’t be responsible for returned items that are lost or damaged in transit and arrive without tracking and insurance.
Need help?
Questions about returns, refunds, shipping, or your repair warranty? Reach out through our Contact page or stop by the shop — we’re glad to help.
